Review about the new online ordering process

Recently my Phoenix website was upgraded, and the upgrade meant that my customers could now purchase their cards and accessories directly online through a secure visa/mastercard transaction!

My next step was to test the online ordering facility to see how it works and to work out any niggly bits, so via post on my facebook page I asked for a volunteer customer to road-test the order process in return for feedback and a refund on their order. Within 3 minutes of writing the post, I had a call from a very eager Jo from Wiltshire.  Here is the feedback to the questions I asked Jo:-

1) Ease of ordering. Please describe how easy it is to navigate through the menu’s on the e-commerce website.

Pretty simple, I ended up just working my way through the left hand menus to browse all the products on the site. There are a lot there and I think it would definitely be easier with a brochure in hand but I think I managed to have a look at most products.

2) Did you find what you was looking for?
Most things yes and a few more than I expected too!!  I was disappointed that the Great Britain colour in map was sold out though as that looked fantastic. There was no indication of when it might come back into stock either.
3) How was the checkout facility on the website?
Very simple to use, really impressed.
4) Did you receive an email confirmation of the order?
Yes, immediately
5) Did you receive a despatch confirmation?
Yes – next day
6) Did the goods arrive on time?
it took 8 days from order (6 working days) so slightly longer than quoted but still pretty reasonable 
7) How was they packaged? Arrived safely?
Well packaged – no damage to any of the contents – was slightly worried as I had to cut open the packaging to get into it and was worried I might damage the cards inside but it was ok in the end.
8) Would you buy the cards again?
Yes, if I couldn’t find a Phoenix person locally to save postage I would definitely consider ordering online 
9) Would you recommend me to your friends?
Absolutely, your website is very friendly and welcoming and the ordering is very easy
10) Are you interested in the business opportunity yourself?
Fraid not, I’m already a Jamie at Home Consultant! 🙂

Jo ordered a selection of cards and notecards and spent £20 on her order in total.

I’m really pleased that everything worked out well for Jo, and I hope to welcome her as a future customer. I’m happy that the online facility is working properly and that deliveries are arrving safely. I will be passing the comments back to Phoenix Trading about including a due back in stock date on the website for anything that is out of stock and ways of speeding up deliveries to within 5 business days.

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Happy 2013! Happy Business!

Apologies for the lack of posts on here, I’ve been very busy this year with all the new Card & Wine parties I booked in the run up to Chirstmas. This year I offered my customers a free gift wrapping demonstration if they booked a party, and this was a great sucess story for me. My customers loved the additional tips they picked up such as the basic tips for wrapping, some floristry bows and wrapping wine bottles. Fingers crossed for next the next party I book as I’m going to roll this out permanently due to its sucess.

After my busiest ever sales period in my Phoenix business history, its now time to chill out and relax in January (not)! We have a new 2013 brochure packed with new card and stationery designs from the Phoenix Trading range, a new sponsorship initiative for new traders and an incentive to earn 150PV in January to receive £46 worth of free products. On top of all that, I have 50 brochures to prepare with sample cards to post and distribute too! I think I’ll have a busy January ahead don’t you?!
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When I received my copy of the new brochure in December, I was so thrilled to read through it! Its in a great new colour scheme, new silk finish pages, index page, and my new favourites are the greeting card planner and order form located on the rear pages. My customers will love these new additions, and especially seen as the brochure is much easier to navigate through than previous editions they wont be able to put it down!

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In January if you register yourself as a Phoenix Trader then you have the additional opportunity to receive a free gift which includes £46 worth of free products from the new product range. All you have to do is achieve 150BV in personal volume within 30 days of joining and Phoenix will include the free gift within your qualifying order. If you join Phoenix with a pack 3, for example, Phoenix would ship your free gift with your business kit on day one. This should get anyone joining my team onto a fabulous start.

If you would like to speak to me about becoming an Independent Phoenix Trader, then please contact me or view the attached link for more information.

Wishing all my customers a great 2013.

Don’s Say the ‘C’ Word!

I’m getting ready for the Christmas Countdown and starting to organise my business and my time effectively. I’ve just finished reading through my latest newsletter and the new Christmas Supplement that Phoenix Trading sent to me over the weekend. This Christmas promises to be extraordinary, I love many of the new products and I can spot a few great sellers already!

At Phoenix HQ, over three and a half million cards, 30,000 gift bags, 40,000 bookmarks, and 50,000 advent calendars have arrived in stock. It promises to be a bumper Christmas, I’m sooo excited. Its leading up to the busiest time of the year for a Phoenix Trader, so I’ve already started my preparations in August! I’m in the process of compiling a database of customers of whom I will be sending the Christmas Supplement to, I’ve been teasing customers about the forth-coming release and asking them to host a party event for me.

I’m also attending a Gift Wrapping Course in the next few weeks to pick up new skills for wrapping a present in the best possible way, and tying lovely bows on them. I will then use these new skills to offer free demonstrations to customers who book a Christmas Cards & Wine Party. If you are interested in having a Christmas party event to earn free products and spread the cost of Christmas, please contact me (available in the Sheffield area only).

The entire Christmas range is available to view and buy on my website, so please feel free to be the first to see it!

Teacher Gifts & Tennis

Its that time of year again when school term ends and thankyou cards are readily sent out to the Children’s favourite teacher! Phoenix Trading have created some lovely artwork to show of their wonderful designs.

You really are stuck for choice which present to give to your teacher.

I couldn’t resist sharing the image of our Tennis card, come on Murray!!

All items are available to order on my website. All general cards cost £1.50 each, or £1.20 each when any 10 or more purchased together. Packs of 10 postcards cost £4.00 each, supplied with envelopes.

Great reasons to say thankyou to your favourite teachers

Great reasons to say thankyou to your favourite teachers

Another great way to say thanks

Another great way to say thanks

perfect for your tennis buddy

perfect for your tennis buddy

Kids will love to give these to their teachers

Kids will love to give these to their teachers

Posted with WordPress for BlackBerry.

My Summer Product Range

Just a quick message, the new Summer range of Phoenix Trading products is available to order online now. Click here to view and buy online! There are 52 gorgeous new products. I hope to get you some pictures to see this Saturday, but for now see them online. As usual our general greeting cards cost £1.50 each, or £1.20 each when you buy any 10 or more.

 

Oh, go on then… a sneak peek…

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