Recently my Phoenix website was upgraded, and the upgrade meant that my customers could now purchase their cards and accessories directly online through a secure visa/mastercard transaction!
My next step was to test the online ordering facility to see how it works and to work out any niggly bits, so via post on my facebook page I asked for a volunteer customer to road-test the order process in return for feedback and a refund on their order. Within 3 minutes of writing the post, I had a call from a very eager Jo from Wiltshire. Here is the feedback to the questions I asked Jo:-
1) Ease of ordering. Please describe how easy it is to navigate through the menu’s on the e-commerce website.
Pretty simple, I ended up just working my way through the left hand menus to browse all the products on the site. There are a lot there and I think it would definitely be easier with a brochure in hand but I think I managed to have a look at most products.
Jo ordered a selection of cards and notecards and spent £20 on her order in total.
I’m really pleased that everything worked out well for Jo, and I hope to welcome her as a future customer. I’m happy that the online facility is working properly and that deliveries are arrving safely. I will be passing the comments back to Phoenix Trading about including a due back in stock date on the website for anything that is out of stock and ways of speeding up deliveries to within 5 business days.